2006 – 2011
ignite HEALTH – an inVentiv health company
IT & OPERATIONS
Provide IT support for all creative systems at this creative agency specializing in the healthcare industries. Responsible for Macintosh and Intel workstations. Work with IT staff in areas of standardization, network operations and administration. Assist in asset management and procurement for all creative workstations. The agency is involved in deploying both print and interactive materials.
2005 – 2006
CNS – Computer Network Support & Service, Inc.
Santa Ana, CA
Responsible for managing various IT projects. Managing budget, project deadlines, deliverables and staffing. Supporting multiple platforms including Windows XP/2000 and MacOS X. Break/Fix, moves/adds/changes, hardware/software installations and general diagnostics. Also assist in day to day operations at the company’s Orange County facility.
2004 – 2005
Sur La Table, Inc.
Maintain web development of culinary program website and registration website. Worked closely with web developer in product development. Performed all web updates. Managed development and production of quarterly curriculum in web and printed brochure form for 22 cooking schools. Worked closely with an all-Mac based Creative Department in production of brochure, including content management, production trafficking, proof-reading and press-checks. Assisted with graphic and ad layout as needed. Provided corporate support in areas of training, and school-to-store relations. Responsible for training new coordinators. Responsible for fill-rate and budget reports on a weekly basis.
Sur La Table Cooking School
CULINARY PROGRAM COORDINATOR
Responsible for all administrative and culinary management of the school. Develop curriculum and course offerings for 6 catalogs a year. Daily responsibilities include food buying, inventory, classroom setup, food prep and volunteer management. Helped to develop and implement online registration system being used for 6 other schools. Responsible for a budget of $250,000. Coordinated private events and team-building events. Additional responsibilities as back-up assistant store manager on the retail side of the business. Fully trained in all store operations including opening/closing procedures, POS, inventory control, scheduling and payroll.
El Segundo, CA
SENIOR SYSTEMS ANALYST
Provide Level II and III Macintosh hardware and software support for design and engineering departments. Local responsibility for over 300 systems. Responsible for global standardization of systems. Develop and maintain policies as it relates to Macintosh systems. Coordinate with budget managers to develop annual budgets adhering to company policies for fiscal responsibility. Coordinate with Macintosh Managers in other business units at Fisher Price and Pleasant Company. Coordinate and maintain large software volume purchasing agreements and site licenses. Participated in several large-scale hardware upgrade projects and well as coordinate software upgrades and audits. Participate on several committees dedicated to strategic planning, developing centers of excellence and asset management.
The New School of Cooking
Culver City, CA
Responsible for assisting the presiding Chef/Teacher with a student count of 16 students and 8 recipes. Pre-class setup of recipes and confirming food and pantry ingredients. For demonstration classes, prepare recipes. Hands-on classes, assist students with recipes providing culinary assistance and instruction when necessary. Post class duties include panty and refrigerator clean up and maintenance. Refilling and proper disposal of oils. Assist with cleaning of kitchen and classroom areas which includes stainless steel wipe-down, confirmation of burner shut-off, trash consolidation and knife cleaning.
1999 – 2000
Los Angeles, CA
INFORMATION SYSTEMS MANAGER
Responsible for assessing current information systems and making recommendations for future growth for six offices nationwide. Established backup strategy. Upgraded internet capability and laid down the foundation for a corporate WAN. Established standards for corporate software usage, email protocols and responsible for procurement of software and hardware assets. Worked closely with the Finance Director to maintain and develop and IT budget to address current organizational needs as well as long term budget planning. Participated in company’s intranet efforts. Responsible for day to day maintenance of all workstations and assisted users with application support.
1993 – 1999
NGLTF Policy Institute
INFORMATION SYSTEMS DIRECTOR / DIRECTOR OF OPERATIONS
Responsible for all aspects of operations at NGLTF. Oversaw areas such as the organization’s internal information system, office management and plant management. Also served on the organization’s management team. Possesses a managerial background and was instrumental in the organization’s efforts to move ahead in implementing a strong technological infrastructure within the organization.
After the installation of a new computer network as a volunteer, was asked to join the organization to help run the information systems and provide software and hardware support to their staff. Responsible for over 38 users in Washington DC as well as remote offices in Boston, New York and California. Daily maintenance of workstations including backup. Daily support to staff for standardized software and hardware. Provided one on one training on software applications as needed and group training on new applications. Responsible for the inclusion of adding remote offices and adding the capability of remote access.
Responsible for maintaining an organization forum on one of the nations largest information providers, America OnLine, which later grew into a larger presence on the Internet with Task Force OnLine, the organization’s website. The site has received several awards and serves as an information clearinghouse.
Was also instrumental in facilitating the move to new office space in 1994. Was instrumental in building design, fixture acquisition, coordinating and implementing a move schedule and worked closely with the Director of Finance and Administration in all aspects of contract negotiations. As project manager helped oversee the entire build-out process. In addition to new office space in Washington DC, executed the move and new build-out of the New York city office in 1998 as well as plan and execute the expansion of the Washington DC office in 1999.
1990 – 1993
American Management Systems
LAN AND TECHNOLOGY SPECIALIST
Established the inclusion of Macintosh-based systems in American Management Systems’ Wide Area Network, AMSWAN. First working within the Creative Services Group providing Macintosh systems support. Maintained workstation and software support for over 7 designers. Responsibility set grew outside of the department, eventually leading to company-wide efforts. Developed schemes for organization of Macintoshes with Windows-based systems into a coherent file server system with controlled access, in collaboration with LAN coordinators in other business units. Planned strategy so the Federal Consulting and Systems Group LAN mimicked the set-up of a Wide Area Network for the company’s continental span of offices. Installed and maintained Macintosh workstations at company headquarters and trained new users as well as perform daily backups and maintenance. AMS’ multimedia practice was a joint initiative between the Federal Defense Systems Group and the Corporate Technology Group. Co-managed the multimedia area and has been involved in many multimedia projects. He has successfully completed 4 stand-alone kiosk projects using Macintosh and OS/2 based systems. In addition to stand-alone systems, created several in house marketing videos and presentations.
1989 – 1990
Orange Micro, Inc.
Developed training programs to teach staff, distributors and client personnel the use of Orange Micro products. Advised on technical aspects of MS-DOS connectivity and network implementation. Liaison with Apple Computer, Inc. and Apple Certified Developers. Represented Orange Micro in marketing to three major U.S. distributors of its products and all consultants authorized to resell Orange Micro products. Coordinated and organized tradeshow participation and represented company at COMDEX, MacWorld and FOSE.
MacOS through MacOS OS X, MS Exchange Server, Windows 98/NT/2000/XP, Filemaker Pro, Adobe Photoshop, Adobe Illustrator, Adobe GoLive, Microsoft Office, InDesign, Quark Xpress, Filemaker Pro, BBEdit, Pagemaker, Freehand, AppleShare, Netopia, pcAnywhere, Symantec, Dantz, Seagate.
All Macintosh models, Intel-based Machines, CISCO, Shiva, Asante, 3Com, Hewlett Packard, ATI, various video and audio editing equipment, hubs, routers, adapters
HTML/Web Design, TCP/IP, LAN/Network connectivity, VPN/Remote Access, Asset Management, Software Licensing, User Training, Design environments
Trained in the traditional French culinary techniques as outlined in a 30 week professional course curriculum as defined by The New School of Cooking and Professional Cooking by Wayne Gisslen
The New School of Cooking
Culver City, CA
University High School
Possesses a strong background in conference management. Served as the Assistant Conference Director for the last five Creating Change Conferences for NGLTF. Responsible for on-site information systems support, hotel banquet coordination, space planning and vendor support. Developed and implemented a registration database, which tracks and maintains attendee information and payments. In addition to NGLTF’s conferences, served as logistics manager for various NGLTF events. Prior to employment at NGLTF, coordinated trade show efforts at American Management Systems and Orange Micro